1. THE WEBSITE
1.1 The store.arktis.co.uk website is owned and operated by Arktis Endurance Textiles Ltd.
1.2 All of the goods on this Website are offered by Arktis Endurance Textiles Ltd. which will be the contracting party for any order that you place.
2. ORDERS
2.1 Any order that you place constitutes an offer to purchase a product subject to our acceptance. We reserve the right without reason to refuse & cancel any order.
2.2 All orders placed will be subject to availability and confirmation of the order price via a "notification of dispatch" email sent to your email address registered at time of dispatch.
2.3 If you wish to order goods which may only be purchased by persons of a certain age, you will be asked when registering on the Website to declare that you are of the appropriate legal age to purchase the items. If we reasonably believe that you are not legally entitled to order certain goods, we reserve the right to cancel your order.
3. PRICES
3.1 Prices & taxes are based on location. (and do not include delivery charges). UK customers pay VAT at checkout. EU, & Rest of World do not, however may be subject to Import taxes and duty on arrival. It is the customers responsibility to make sure they are paid on time.
3.2 All prices on the Arktis website are in UK Pounds Sterling, but can be changed to euros and USD. However you will be charged in GBP, which is converted using the exchange rate at that exact moment.
3.3 We try very hard to ensure that all of the pricing information shown on our website is accurate. Rarely an error may occur and goods may be wrongly priced. If we discover there has been an error with the pricing of any item then we will contact you prior to dispatching the order to notify you of the error. You will be asked if you wish to cancel the order or to proceed with the order at the correct price. We will not be obliged to supply goods at the incorrect price.
4. PAYMENT
4.1 Payment for the goods and delivery charges can be made by any method shown on the website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
4.2 There will be no delivery until cleared funds are received.
5. DELIVERY
5.1 The goods you order will be delivered to the address you give when you place your order. Delivery times are the service used, not the time to dispatch. In exceptionally busy times. Dispatch can be up to a week, however this is very rare.
5.2 Your package will normally be dispatched via DPD or Royal Mail with 7 days after cleared payment. However usually are dispatched within 2 days. We always confirm via email that your Item has been shipped. (Excluding Weekends)
5.3 Restrictions and surcharges may be applicable to destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly, and mid Wales. Please contact us for a quote before buying if you require delivery to these areas.
5.4 Orders being delivered outside of the UK may be subject to customs duty, country specific tax, or/ and administration fees from couriers. Please look at the specific import charges for your country before ordering.
6. NON-DELIVERY
6.1 Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.
6.2 If you are outside of the UK. Items rejected or marked as "returned to sender" after dispatch are subject to restocking fees. Postage prices are also not refundable as courier services have been booked/ paid for & may have also attempted delivery.
7. RETURNS
7.1 Should you wish to return any of your goods, you MUST only do so by using the returns section at the bottom of the page or in the footer of the website. Alternatively you can go to https://store.arktis.co.uk/a/returns.
7.2 Returns must be made within 14 days of receiving your goods. They do not need to arrive to us with in that time period but you must fill out the returns form within that time. We cannot accept used, worn, or damaged goods. Please include all packaging but you may keep posters and leaflets.
7.3 Please be aware that the customer is responsible for returning goods & is accountable for parcels until it has reached our warehouse. We recommend using a secure delivery method which requires tracking and a signature upon receipt.
7.4 Refunds and exchanges can take 10 days to complete due to high volume of orders. Item's sent back without the returns form filled out can't be refunded or exchanged. Postage refunds can only be given for faulty items, and you may be charged extra carriage for an exchange of items.
8. COPYRIGHT
8.1 All intellectual property of Arktis Endurance Textiles Ltd such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Arktis Endurance Textiles Ltd. By using the Website you agree to respect the intellectual property rights of Arktis Endurance Textiles Ltd and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material/pictures contained within the Website.
9. AMENDMENTS
9.1 Arktis Endurance Textiles Ltd reserve the right to amend these terms and conditions from time to time, as required.