A list of very frequently asked questions.
With COVID 19, are you still shipping orders?
We are still open and shipping orders! However please note that dispatch times can be up to a week. The safety of our staff is very important and we are following strict social distancing guidelines.
When will 'X' product be back in stock?
We try to keep our best sellers restocked regularly. However some items are only made with large contract orders, which might only be once a year. If something has been out of stock for a while, please get in contact as we may already have a restock date. Note that some products are limited edition and may never come back.
Do you offer a discount to Armed Forces/ Emergency Services?
Not right now. At this time, as 95% of our customers are Military/ Emergency services. We have one price for all. Keep an eye out for future sales & promotions.
Can you make modifications to garments?
For singular orders, this is unfortunately not possible. For larger trade/ wholesale orders it usually is, and we may have already carried out similar work in the past. Get in contact with the wholesale team at firstname.lastname@example.org
Can I amend/ cancel my order after it's placed?
Usually no, however send us a facebook message or email ASAP. Orders are automatically printed immediately and sent to the warehouse for packing. Often items are already packaged and sent before you receive a dispatch email, so make sure there are no errors before ordering.
I have a YouTube/ Instagram page, do you collaborate?
If we feel it's right for us, absolutely! Please contact Will Arnold on email@example.com with more information.
Can you ship to my country?
We can ship to almost any country. With a few exceptions like North Korea. If there is no postage method for your country please get in contact.
Do you ship to PO Boxes, AFO, AFPO etc?
We can ship to PO Boxes, however most couriers require a signature. So we have to send via Royal Mail. There is a 2KG limit for this. We can also ship to AFO, AFPO's. For UK bases there is a 10KG limit. For international customers it's 2KG.
When will my order be shipped?
We do our best to ship your order the next working day. However please note in exceptionally busy times it may be up to a week.
Who have you supplied in the professional world?
After 35 years of service. It's an incredibly long list of clients, and we are very grateful to worked with them. To name a few we've supplied the Royal Marines, French, Irish, Dutch, & Belgian SF. UK Police Firearms & K9 Units, Australian police forces, Ambulance services, search and rescue teams, and many many more. At some point we will look to compile a timeline.
Can I use my discount code on sale items?
Usually this is not possible as we already offer great discounts in our sales. From time to time we may allow it. So if you have one, it's worth a try!
C222 Ranger Trousers in Irish DPM when?
Ahhhh... the age old question asked many times a day. We are now looking to stock a limited run in May 2021.